Overview
This focused two-day course is designed for F&B professionals working in 4- and 5-star hotels, particularly those in entry-level and front-line roles. The course provides participants with the knowledge and skills needed to deliver outstanding dining experiences, enhance guest satisfaction, and foster a culture of service excellence in the F&B departments. Through interactive sessions and hands-on practice, participants will learn the essentials of exceptional service, effective communication, and personalised guest experiences in an F&B context.
Kindly be advised that HRDF-claimable short courses are exclusively available to industry partners and are not open to individual applicants.
| Programme Name | Elevating Dining Experiences: Service Excellence in Food & Beverage |
| Fees | RM2,500 per person Includes all training materials, lunch, and refreshments |
| Materials Provided | Each participant will be provided with an in-depth training manual, a certificate of participation, and a certification of completion for those who pass the final assessment. |
| Certified by | Image
Participants will receive a Certificate of Participation, while those who successfully complete all assessments will be awarded a Certification of Completion, issued by the Centre for Hospitality Innovation and Leadership, |
| Trainer Profile | Image
Dr Karen Lui brings over two decades of distinguished experience in hospitality and tourism education. She is a Certified Hospitality Trainer from the American Hotel and Lodging Association, a Certified ServSafe Instructor and Registered Examination Proctor by the National Restaurant Association, USA, and an HRDF-Certified Trainer by the Ministry of Human Resources, Malaysia. Additionally, Dr Karen Lui is a trained Professional Barista, holds an SCA Barista Skills (Intermediate) certification, and is a Certified Food Handler Trainer by the Ministry of Health (MOH), Malaysia. |
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