Hospitality and Leisure

Malaysia National Junior Culinary Team Triumphs on the World Stage

The Malaysia National Junior Culinary Team comprising ΒιΆΉΝψ School of Hospitality students Alicia Tay, Pang Jin Yong, Amanda Cheah, Tsen Jun Yan and Amirul Ashraf, and Ilya Dayana from Kolej Yayasan Pahang, won a gold medal for the β€œRestaurant of the Nations” category and a silver medal…

The Good Impacts of COVID-19

At the time of writing, according to Worldometers, Malaysia had recorded close to 425,000 COVID-19 cases, out of which 91.8% had recovered, and at a considerably low 0.4% death rate. Although the rest of the world’s actual number of cases and deaths cannot be determined due to many untested,…

What If Customers Are Not Always Right?

What disgruntled customers want are reasonable answers to their concerns. With the growth in e-Feedback platforms (e.g. Google review, Facebook Business Review, TripAdvisor and Booking.com) and e-Feedback apps (Mopinion, Apptentive, AppStark and Doorbell), customer relationship management should be…

Demystifying Islamic Hospitality

By Professor Marcus Stephenson
The global Muslim population totalled 1.6 billion in 2010 and is forecasted to increase dramatically to 2.8 billion in 2050 according to Pew Research Center. In the latter part of this century, Islam is expected to exceed Christianity as the largest religion in the world.